Refund Policy

1. The short version

Credits you have already spent do not come back — the work behind them is done and already paid for on our side. If something went wrong with the payment itself, write to us: every request is read and decided personally by the author of the platform.

2. What you are paying for

You are buying credits: a plan that refills a monthly pool, or a pack of credits on top of it. Credits are spent as the agent works, and the work quality switch decides how fast. There is no hidden meter — your balance and every single deduction are visible in your profile.

3. Why spent credits cannot come back

Every credit that leaves your balance has already turned into real work at the AI provider, and we have already paid for that work. There is nothing left to give back. It is also why the answer to “the result was not what I wanted, return my credits” is no: a disappointing result is still work that was done and billed. If a change went the wrong way, the history in your environment lets you roll back to an earlier version — that costs nothing.

4. When a refund is possible

On a justified request, when money did not become what it should have:

• a technical failure on our side swallowed your payment or your credits;
• you were charged twice for the same thing;
• a payment went through but no credits arrived, and it is not just a delay at the provider;
• a plan was paid for and never activated.

In cases like these, write and we will sort it out — usually by putting the credits back, which is faster and simpler for both sides than moving money around.

5. When it is not

Honestly, so there are no surprises:

• the credits are spent and you did not like the result;
• you changed your mind after using the plan;
• the monthly pool refreshed and the old one expired unused;
• the account was blocked for breaking the Terms;
• the loss came from your side — a deleted environment, a lost project, a domain pointed somewhere else.

6. Who decides

There is no refunds department. Every request is reviewed and confirmed personally by the author of the platform, one at a time, based on what actually happened. That means real judgement instead of a policy engine — and it means an honest description of the problem gets you much further than a template.

7. How to ask

Write to support@vibe-app.net or to our Telegram group and include:

• your Telegram username or account identifier;
• the date and time of the payment, as precisely as you can;
• the amount, the currency and how you paid — Telegram Stars or crypto;
• the payment identifier from the provider, or a screenshot of the receipt;
• what you expected to happen, and what happened instead.

The more precise that is, the faster it can be checked against our records.

8. How the money comes back

Where the fix is credits, they go straight back on your balance. Where money has to move, it returns the way it came — Telegram Stars through Telegram, crypto to the wallet that paid — and how long that takes is up to the provider, not us. Replies are written by one person, so they are not instant, but no request is left without one.

9. The monthly pool and credit packs

The monthly pool of a plan refreshes when the plan renews, and what you did not use does not carry over — that is how the plan is priced. Credit packs bought separately do not expire and stay on your balance until you spend them. A paid plan is never renewed for you automatically, so no charge can come as a surprise — if the period ends unpaid, the account goes back to the free plan.

10. By paying, you accept this

Paying for a plan or a credit pack means you accept this policy as written here — including that spent credits are not returned, and that a refund happens only on a justified request approved personally by the author of the platform. The same is stated in the Terms of Service.

11. Contact

Refund requests and anything else about payments: support@vibe-app.net, or our Telegram group.